Every organization's core is made up of apps, ranging from corporate business applications like Oracle E-Business Suite and SAP S/4HANA to highly specialized applications like proprietary content management, e-commerce, and reporting systems. Revenue-generating procedures, business operations, and customer service tactics are frequently handled by these programs. In sum, they are critical to how businesses operate—and if these critical apps aren't working properly, neither are the business's outer layers.
Maintaining the integrity and performance of mission-critical applications, on the other hand, is no simple feat. It's frequently a complicated, time-consuming, and continuing procedure, with numerous applications to manage. According to research conducted by the Cloud Security Alliance, the typical organization has 464 bespoke applications installed, which does not include the number of enterprise applications in use.
Given the difficulties of application management, an increasing number of businesses are turning to Application Managed Services (AMS) to offload many of these processes and activities. In this blog post, we'll go over how application management is simplified and streamlined with AMS, as well as the most typical signals that it's time to look into an AMS solution for your company.
Application Managed Services: An Overview
AMS relieves your IT staff of the burden of application administration by providing full support for both enterprise and custom apps throughout their entire lifecycle, regardless of where they are installed (e.g., on-premises, private cloud, public cloud, or hybrid cloud environment).
For example, Process Fusion managed application services include proactive monitoring, system management, customizable reporting, and 24/7 technical and functional support to guarantee application environments are stable, secure, and functioning at their best. This frees up IT personnel to concentrate on strategic business goals rather than day-to-day application maintenance.
Business Reasons to Think About Application Managed Services
Companies that lack the skills, time, or cash to perform application management in-house might consider AMS. While every company's decision to outsource application management is different, there are particular scenarios where these services are always a good investment. Seven of the most typical business triggers are listed below:
1. Deficiency of Resources
IT skills are in limited supply. According to McKinsey & Company research, 87 percent of firms are either experiencing or expecting to experience a talent gap in the next several years. Finding IT personnel with specialized knowledge of both current and legacy applications is difficult enough. Partnering with an AMS provider is a terrific choice if you don't have the proper personnel in-house and are having problems finding the help you need to manage your applications. A good AMS partner will act as an extension of your team, giving you the talents you require at any time. And, most of all, you won't have to worry about locating, attracting, or maintaining employees.
2. Resource Rotation
The IT staff loses crucial knowledge required to manage the application estate when the people who designed or maintained the apps leave or retire from a corporation. Given the skills gap—and the fact that many custom programs are built on older technologies (such as COBOL code) that aren't being used by younger coders—this can be a major issue. Despite personnel absences, an AMS provider can supply the complementing skills you need to keep things running effectively. A professional AMS team may also rework legacy apps for a current technology stack in the cloud or design new custom cloud-native applications if you want to modernize them.
4. Reactive vs. Strategic
Upgrades, regulatory changes, and new security protocols all necessitate application management, maintenance, and updating. Internal teams are put under a lot of pressure to operate and maintain these apps, which takes time away from higher-value projects that could be driving innovation and supporting the business. This reactive business plan will not provide you with the competitive advantage you require in a highly competitive market. By outsourcing day-to-day administrative work and redeploying your in-house employees to focus on projects that move your organization ahead, you can transition from a reactive to a strategic approach to IT with AMS.
Backlogs of applications
The number of applications required to keep your business running grows as your company expands. The workload capacity required to manage and maintain this growing portfolio of apps may exceed your current in-house personnel, resulting in a backlog of work that must be completed but is always pushed to the bottom of the priority list. A large backlog can eventually interrupt company processes and the user experience, as well as present a number of security threats. An AMS partner can help you break out of these binds by providing the resources you need to complete the pile of work and manage new and changing workloads swiftly and cost-effectively.
