In this article, We explore five questions you can ask before choosing a warranty management solution. Give it a read ..
5 questions to ask before choosing a warranty management solution
In this article, We've explore five questions you can ask before choosing a warranty management solution. Give it a read ..
Is the warranty solution easy to use for customers?
Customer experience has overtaken price and product has the top deciding factor if customers retain or not, so while choosing a warranty management solution, make sure to have customer experience as the top deciding factor.
The current warranty process most brands use is having a physical warranty card inside the product packaging, and whenever a customer wants to claim a warranty, they have to bring the warranty card to a retail outlet and verify their claim. This makes claiming a warranty a hassle-filled process for your customers, leading to a large dropout rate.
With the help of NeuroWarranty, registering for a warranty claim becomes much simpler. Customers can register for a warranty by simply scanning a QR code placed on your product and entering the purchase details. Once registered, customers no longer need to secure purchase bills and invoices.
Can the solution automate your warranty process?
Traditional warranty management processes are manual and labour intensive, thus driving up costs. The software should be designed to automate the tedious aspects of a warranty process.
Whether it is collecting warranty data or sending out notifications, the solution should be able to handle it effortlessly. This can save a lot of time and money that would otherwise be spent on building the process manually. Automating the process allows brands to manage a large number of warranty claims at once on a single screen, thus cutting down the operational cost significantly.
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