A Chatbot is a computer programme that simulates an online discussion using text or text-to-speech technology. By offering customer service, inquiry resolution, crucial information, or a brief on the business's essence, it provides a communication channel between the firm and its customers.Chatbots are a clear sign that artificial intelligence is gaining traction. Conversational bots have the potential to reduce manual processes and simplify tasks, boost organisational efficiency, improve decision-making, and increase employee productivity by robotically following up on planned tasks and customer engagement, according to ongoing digitalization in companies across sectors.
By inventing and evaluating new programmes and gadgets known as intelligent agents that can perform diverse jobs, Chatboat has had an impact on people's daily lives. This software is a common example of an artificial intelligence system, as well as one of the most fundamental and widely used examples of intelligent human-computer interactions.Customers are increasingly demanding round-the-clock assistance in sectors ranging from banking and finance to health and wellness, which is boosting demand for chatbots.
