What do Soft Services Mean in Facility Management?
Facility management services are generally divided in two parts - Soft Services and Hard Services. Soft Services comprises services that are variable in nature and make the premises an ideal place to work or reside in. On the other hand, hard or as we call them technical services include services that are required to maintain the infrastructure at the site like Mechanical, Electrical and Plumbing etc.
Let’s Explore Soft Services in detail and understand what type of services falls under this category.
Key Types of Soft Services
Soft facility management services are many times. Let’s understand the most common soft services in detail.
We provide best housekeeping service in Gurgaon and Noida serving for corporates, commercial, retail spaces.
Housekeeping soft services comprise everything from dusting to cleaning of the floor, removal of spider webs from window panels to cleaning of glasses, scrubbing of floor to wall washing etc. These services are performed to keep the utility or site clean. Integrated facility management company train their staff to seamlessly keep the area clean and upto date so that utility or site looks presentable at all times.
Remember, the last time you visited a bank or your child’s school. Someone might have asked you for coffee and tea at reception. Smartly dressed staff must have offered you hot coffee with a smile.
You got it right, this is an example of pantry services.
Soft services also provide trained staff for pantry service with RO water filters, tea and coffee vending machines, microwaves and crockery. Their trained staff regularly check the functioning, cleaning and maintenance of equipment. They keep the cutlery and crockery clean as per the set standard of the facility management company. Maintaining hygiene and serving guests with smiles are the main SOPs of these facility management companies.
Residential, commercial, schools, hotels, restaurants or hospitals - each building produces substantial amounts of waste everyday. The soft service team plays a crucial role in waste management.
● Their staff enables all apartments to separately store dry and wet waste in two separate waste bins.
● Guiding and educating the premises occupants about segregation of wet and dry waste at source
● By allocating garbage bins on every floor and podiums
● Arranging daily collection and segregation of dry and wet waste from each unit and effectively disposing of the same.
● Continuously monitoring waste management performance and waste management reports
Facility management companies like Tuskers India also provide visitor management services like -entering the details of visitors, guiding them to the appropriate floor and keeping the security function intact. You must have experience in your office or housing societies. In case of any water leakage, electricity issue - you contact the person at the help desk, they escalate the issue with the required service personnel and get the issue resolved.
In the End
If you think that soft services will end here, then this is not the case. There are many other types of soft services like - pest control, facade cleaning, gardening and much more. You will agree that we are passing through an competitive era, where focusing on one’s expertise makes the winning bet. Therefore, by assigning the job of housekeeping, gardening or pantry services one makes the right choice by engaging expert personnel’s in the right functional areas.
Therefore, if you are also looking for expert and trustable facility management services in Gurgaon, you can contact Tuskers India- We provide all types of hard and soft facility management services in Gurgaon.