Chatbot has become a preferred option in the banking sector to describe the essentials of an organization or solving queries, because every time face-to-face conversation with the required banking managerial/technical support is not feasible. A chatbot is an artificial intelligence (AI) powered application that communicates with human to solve problems or respond to a question. Chatbots allow customers to manage requests swiftly and efficiently while acting as a listening channel so that banks can better anticipate customer actions, understand user habits, and deliver personalized services and offers.
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