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Emplifi’s Unveils New Voice of Customer with new features
Emplifi’s Unveils New Voice of Customer with new features
Latest Emplifi Voice of Customer innovative features brings Decision AI and updated survey frameworks that offer valuable insights on campaign performance, product trends, and more

Emplifi, the leading unified customer experience platform, today announced the latest innovative features of its Voice of Customer (VoC) solution, offering Decision AI that elevates the customer experience and improves VoC use cases across marketing, product, sales, and customer service teams. The new updates include pre-packaged managed survey frameworks to help marketing, digital, product, ecommerce, and social media teams measure campaign effectiveness, gather feedback, identify product trends, and amplify shopping experiences.

“Customer expectations are higher than ever. In this new era of customer experience, listening to your audience is critical to a brand’s success. Businesses need access to innovative CX solutions that empower them to be responsive to their customers’ needs in real-time by monitoring customer expectations and perceptions at key stages of the customer journey and offering key customer-centric insights that drive measurable outcomes,” said Emplifi President and Chief Product Officer Alex George.

“With a focus on innovation and an unwavering commitment to evolving our solutions as our customers’ needs change, we built the latest version of Emplifi VoC to give CX teams heightened customer experience capabilities that allow them to make informed, rapid decisions by identifying trends, correcting issues, and tracking audience shifts,” added George.